Policies & Terms

1. Data Controller

The data controller responsible for the processing of personal data collected through this website is NoviraPixelFoundry, registered at Rua de Cedofeita 310, 4050-174 Porto, Portugal. For any privacy-related inquiries, you may contact us at [email protected].

2. Data We Collect

We collect the following categories of personal data when you interact with our services:

• Identity Data: Full name, company name, job title.
• Contact Data: Email address, phone number, postal address.
• Technical Data: IP address, browser type, operating system, referring URLs, and page interaction data collected via cookies and analytics tools.
• Project Data: Briefs, brand assets, and content materials provided for service delivery.

3. Purpose of Processing

Your personal data is processed for the following purposes:

• To deliver and manage the copywriting, content, and email campaign services you commission.
• To communicate with you regarding project updates, invoices, and support requests.
• To comply with legal and regulatory obligations under Portuguese and EU law.
• To analyze website usage and improve our service offering through aggregated, anonymized analytics.

4. Legal Basis for Processing

We process your data under the following legal bases as defined by Article 6 of the GDPR: (a) performance of a contract to which you are a party; (b) compliance with a legal obligation; (c) your explicit consent, where applicable; and (d) legitimate interests pursued by NoviraPixelFoundry, such as service improvement and fraud prevention.

5. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected. Project-related data is retained for a maximum of 24 months after the conclusion of the service engagement. Financial records are retained for 7 years in compliance with Portuguese tax legislation.

6. Data Sharing

We do not sell or rent your personal data to third parties. Data may be shared with: (a) trusted service providers who assist in service delivery (e.g., email platform providers, hosting services), bound by data processing agreements; (b) public authorities when required by law; and (c) successors in the event of a merger or acquisition.

7. International Data Transfers

Where data is transferred outside the European Economic Area (EEA), we ensure adequate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, to protect your personal data.

8. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of Access (Article 15): Request a copy of the personal data we hold about you.
• Right to Rectification (Article 16): Request correction of inaccurate or incomplete data.
• Right to Erasure (Article 17): Request deletion of your personal data, subject to legal retention obligations.
• Right to Restriction (Article 18): Request restriction of processing in certain circumstances.
• Right to Data Portability (Article 20): Receive your data in a structured, machine-readable format.
• Right to Object (Article 21): Object to processing based on legitimate interests.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Cookies

This website uses essential cookies to ensure proper functionality. Analytics cookies are used only with your consent. For full details, refer to our Cookie Policy below.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any material time. Changes will be posted on this page with an updated revision date. Continued use of our services following changes constitutes acceptance of the revised policy.

1. Acceptance of Terms

By accessing or using the services provided by NoviraPixelFoundry, located at Rua de Cedofeita 310, 4050-174 Porto, Portugal, you agree to be bound by these Terms of Service. If you do not agree, you must discontinue use of our services immediately.

2. Scope of Services

NoviraPixelFoundry provides professional copywriting, content strategy, thought-leadership article production, and multi-channel email campaign services. The scope, deliverables, and timelines for each engagement are defined in a written project agreement or statement of work (SOW) executed between the parties.

3. Project Agreements

Each project is governed by a specific SOW that outlines deliverables, milestones, timelines, and pricing. In the event of a conflict between these Terms and a signed SOW, the SOW shall prevail. Amendments to the SOW must be made in writing and signed by both parties.

4. Payment Terms

Unless otherwise specified in the SOW:

• Invoices are payable within 14 days of the invoice date.
• Payments are processed via Stripe. A payment link will be provided with each invoice.
• Late payments incur a statutory interest rate of 4% per annum under Portuguese law.
• All quoted prices are exclusive of VAT, which will be applied at the prevailing rate where required.

5. Intellectual Property

Upon full payment, all intellectual property rights in the deliverables are assigned to the client. NoviraPixelFoundry retains the right to display completed work in its portfolio and marketing materials unless expressly objected to in writing. Pre-existing materials, frameworks, and methodologies used in service delivery remain the property of NoviraPixelFoundry.

6. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This obligation survives the termination of the service agreement for a period of 24 months. Confidential information shall not be disclosed to third parties without prior written consent.

7. Limitation of Liability

NoviraPixelFoundry's total aggregate liability under any engagement shall not exceed the total fees paid by the client for the specific service giving rise to the claim. We shall not be liable for indirect, consequential, or incidental damages, including loss of revenue, profits, or business opportunities.

8. Termination

Either party may terminate a project agreement with 14 days' written notice. In the event of termination, the client shall pay for all work completed up to the date of termination. Work in progress will be delivered in its current state. NoviraPixelFoundry reserves the right to terminate immediately in the event of material breach or non-payment.

9. Governing Law

These Terms are governed by the laws of the Portuguese Republic. Any disputes arising from or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Porto, Portugal.

10. Amendments

NoviraPixelFoundry reserves the right to amend these Terms at any time. Material changes will be communicated via email or a prominent notice on our website at least 14 days before they take effect.

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites function correctly, improve user experience, and provide analytical information to site operators.

2. How We Use Cookies

NoviraPixelFoundry uses cookies for the following purposes:

• Essential Cookies: Required for the website to function properly. These enable core features such as navigation, cookie consent persistence, and secure form submission. They cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data. We use this information to improve our service and user experience.
• Preference Cookies: Remember your settings and choices (such as language or region) to provide a personalized experience.

3. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We use Google Analytics for website analytics. Google's privacy policy governs the use of Google Analytics cookies. We do not control third-party cookies and recommend reviewing their respective privacy policies.

4. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling essential cookies may impair the functionality of this website. Instructions for managing cookies are available in your browser's help documentation.

5. Consent

Upon your first visit, you are presented with a cookie consent banner. Non-essential cookies are only activated after you provide explicit consent. You may withdraw consent at any time by clearing your browser cookies or contacting us at [email protected].

6. Changes to This Policy

We may update this Cookie Policy to reflect changes in technology, legislation, or our operations. The revised policy will be posted on this page with an updated effective date.

1. Scope

This Refund Policy applies to all services provided by NoviraPixelFoundry, registered at Rua de Cedofeita 310, 4050-174 Porto, Portugal. It governs the terms under which refunds or reimbursements may be issued for commissioned copywriting, content strategy, and email campaign services.

2. Cancellation Before Work Begins

If a project is cancelled before any work has commenced, a full refund of any advance payment will be issued within 14 business days. Cancellation must be communicated in writing to [email protected].

3. Cancellation During Active Projects

For projects cancelled after work has begun:

• Milestone-based projects: Payment is due for all completed milestones. A pro-rata refund will be issued for any prepaid amount exceeding the value of completed work.
• Hourly engagements: Invoiced hours are non-refundable. Any prepaid balance for unworked hours will be returned within 14 business days.
• Retainer agreements: Retainer fees are non-refundable for the current billing period. Cancellation takes effect at the end of the current billing cycle.

4. Dissatisfaction with Deliverables

If you are dissatisfied with delivered work, you must notify us within 7 days of delivery. We will offer up to two rounds of revisions at no additional cost. If, after revisions, the deliverables remain materially different from the agreed scope defined in the SOW, a partial refund may be negotiated in good faith. Refund requests submitted after the 7-day window are evaluated on a case-by-case basis.

5. Non-Refundable Items

The following are not eligible for refunds:

• Work completed and approved by the client.
• Third-party costs incurred on behalf of the client (e.g., stock imagery, distribution platform fees).
• Services rendered under a signed SOW where the client has received and used the deliverables.
• Brand voice or messaging framework packages, once the initial discovery session has been completed.

6. Refund Process

Refund requests must be submitted in writing to [email protected] with the subject line "Refund Request – [Project Name]". We will acknowledge receipt within 2 business days and process approved refunds within 14 business days via the original payment method.

7. Dispute Resolution

In the event of a dispute regarding a refund, both parties agree to attempt resolution through good-faith negotiation for a period of 30 days before pursuing any legal remedies. These Terms are governed by the laws of the Portuguese Republic, and any unresolved disputes shall be submitted to the courts of Porto, Portugal.